Policies & Customer Care

Roses of Eden offers delivery within South Africa. Orders are processed after payment has been confirmed. Our standard processing time is usually 1–3 business days, excluding weekends and public holidays.

Estimated delivery times:

• Major cities and main centres: 2–5 business days after dispatch
• Outlying areas: 3–7 business days after dispatch

Delivery times are estimates and may vary due to courier delays, public holidays, high order volumes or circumstances outside our control.

Customers are responsible for providing the correct delivery address and contact number. Roses of Eden is not responsible for failed or delayed deliveries caused by incorrect customer details.

If your parcel arrives damaged, incorrect or incomplete, please contact us within 48 hours of delivery with your order number, clear photos and a short explanation.

Due to the nature of our products, returns are only accepted where the product is unused, unopened, undamaged and in its original packaging.

For hygiene, safety and quality reasons, we do not accept returns on opened, used or tampered-with teas, supplements, oils, body care products or intimate wellness items unless the product is faulty, damaged or incorrectly supplied.

Online customers may request a return within 7 days of receiving their order, provided the item qualifies for return.

To qualify for a return, the product must be:

• Unused
• Unopened
• In its original packaging
• In the same condition received
• Returned with proof of purchase or order confirmation

The customer is responsible for return courier costs unless the product was faulty, damaged or incorrectly supplied. Once we receive and inspect the returned item, we will confirm whether the refund, replacement or store credit has been approved. Delivery fees are non-refundable unless the return is due to an error on our side.

Please inspect your order as soon as it arrives. If your product arrives damaged, faulty or incorrect, contact us within 48 hours of delivery.

Please send:

• Your order number
• Clear photos of the product
• Photos of the packaging
• A short explanation of the issue

If the issue is confirmed, we may offer a replacement, refund or store credit, depending on the situation.

Orders can only be cancelled before they have been packed or dispatched. Once an order has been handed over to the courier, it can no longer be cancelled.

You may still request a return after receiving the order, provided the product meets our return conditions.

Roses of Eden respects your privacy and is committed to protecting your personal information. We may collect personal information when you visit our website, place an order, sign up for our newsletter, contact us or complete checkout.

This may include:

• Full name
• Email address
• Phone number
• Delivery and billing address
• Order details and payment confirmation
• Communication history
• Website usage information

We use this information to process orders, deliver products, communicate with customers, provide support, process returns or refunds, improve our website and comply with legal or business requirements.

We do not sell your personal information.

Your information may be shared only where necessary with trusted service providers such as payment processors, courier companies, ecommerce platforms or legal authorities where required.

You may contact us to request access to, correction of, or deletion of your personal information where legally allowed. Email: info@rosesofeden.co.za

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, keep products in your cart, analyse website performance and support marketing or advertising activity.

You can disable cookies in your browser settings, but some website features may not work properly.

If you subscribe to our newsletter or marketing updates, we may send you product updates, promotions, offers and wellness content.

You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us at info@rosesofeden.co.za.

Roses of Eden sells herbal teas, supplements, body care and wellness products. Our products are not intended to diagnose, treat, cure or prevent any disease. Product information on our website is for general wellness and educational purposes only and should not be treated as medical advice.

Results may vary from person to person. Customers must read product labels, ingredients, warnings and usage instructions before use.

If you are pregnant, breastfeeding, taking medication, have allergies, have a medical condition or are unsure whether a product is suitable for you, please consult a healthcare professional before use.

Customers are responsible for:

• Reading product descriptions before ordering
• Checking product packaging before use
• Following usage instructions
• Using products responsibly
• Seeking professional advice where needed
• Providing accurate delivery and contact information

By using the Roses of Eden website or placing an order, you agree to use our website lawfully and responsibly.

You may not use our website to:

• Place fraudulent orders
• Provide false information
• Copy or misuse our branding, images or content
• Interfere with website security
• Use the website for unlawful purposes

We reserve the right to cancel orders, refuse service or restrict access where we suspect fraud, misuse or abuse. Prices, product availability and promotions may change without notice.

All Roses of Eden website content, including images, text, logos, product descriptions, designs and branding, belongs to Roses of Eden or is used with permission.

No content may be copied, reproduced, distributed or used for commercial purposes without written permission.

Business Name: Roses of Eden
Website: www.rosesofeden.co.za
Email: info@rosesofeden.co.za
Phone: 087 265 6920
Country of Operation: South Africa

The information on this website is provided for ecommerce, customer service and general wellness information purposes. Roses of Eden is not responsible for loss, damage or inconvenience caused by product misuse, incorrect customer information, courier delays, third-party service interruptions or reliance on general wellness information, except where required by law.

This website and its policies are governed by the laws of the Republic of South Africa.

For orders, returns, refunds, damaged products, privacy questions or legal enquiries, contact us:

• Email: info@rosesofeden.co.za
• Phone: 087 265 6920

For faster support, please include your order number when contacting us.