Refund policy

Return & Refund Policy

At Roses of Eden, we want every customer to feel confident when shopping with us. Please read our return and refund policy carefully before placing your order.

  1. Returns for Online Orders

If you purchased your product online, you may request to return your order within 7 days of receiving it, provided that the product is unused, unopened, undamaged and in its original packaging.

To qualify for a return, the item must be:

• Unused and unopened
• In its original packaging
• In the same condition you received it
• Returned with proof of purchase or order confirmation

Due to the nature of our products, we cannot accept returns on opened, used or tampered-with teas, supplements, oils, body care products or intimate wellness items unless the product is faulty, damaged or incorrectly supplied.

  1. Products That Cannot Be Returned

For hygiene, safety and quality reasons, we do not accept returns on:

• Opened herbal teas
• Opened supplements or capsules
• Opened body oils or skincare products
• Used products
• Products with broken seals
• Products damaged after delivery due to misuse or poor storage
• Items returned without proof of purchase

  1. Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives.

If your item arrives damaged, faulty or incorrect, contact us within 48 hours of delivery so we can assist you as quickly as possible.

Please send us:

• Your order number
• Clear photos of the product
• Photos of the packaging
• A short explanation of the issue

If the product is confirmed to be faulty, damaged or incorrectly supplied, we may offer a replacement, store credit or refund, depending on the situation.

  1. Change of Mind Returns

If you change your mind after receiving your order, you may request a return within 7 days of delivery.

The customer is responsible for the return courier cost unless the product was faulty, damaged or incorrectly supplied.

The product must be returned unused, unopened and in its original packaging. Once we receive and inspect the returned item, we will confirm whether your refund has been approved.

  1. Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method or issued as store credit, depending on the situation.

Please note that delivery fees are non-refundable unless the return is due to an error on our side, such as a damaged, faulty or incorrect item.

  1. Exchanges

We only replace items if they are damaged, defective or incorrectly supplied.

If you would like to exchange a product for a different item, the original product must be unopened, unused and approved for return first. Any price difference and delivery fees will be for the customer’s account.

  1. Cancellations

Orders can only be cancelled before they have been packed or dispatched.

Once an order has been handed over to the courier, it can no longer be cancelled. You may still request a return after receiving it, provided it meets the return conditions above.

  1. Sale Items and Promotional Items

Sale, discounted or promotional items may only be returned if they are damaged, defective or incorrectly supplied.

  1. How to Request a Return

To request a return, contact us at:

Email: info@rosesofeden.co.za

Please include your order number, contact details and reason for return.

We will review your request and provide return instructions if your return is approved.

  1. Important Product Disclaimer

Roses of Eden products are wellness, herbal, skincare or body care products. Results may vary from person to person.

Our products are not intended to diagnose, treat, cure or prevent any disease. Please read product instructions carefully before use. If you are pregnant, breastfeeding, taking medication, have allergies or have a medical condition, consult a healthcare professional before using any product.

  1. Policy Updates

Roses of Eden reserves the right to update this Return & Refund Policy at any time. The latest version will always apply to purchases made after the policy has been updated.