Shipping policy

Last updated: 25 June 2026

Thank you for shopping with Roses of Eden. This Shipping Policy explains how we process, pack and deliver orders.

  1. Delivery Areas

Roses of Eden offers delivery within South Africa.

If you are outside South Africa and would like to order, please contact us first at info@rosesofeden.co.za to confirm whether delivery is possible.

  1. Order Processing Time

Orders are processed after payment has been successfully received.

Our standard order processing time is usually 1–3 business days, excluding weekends and public holidays.

During busy periods, sales, promotions or courier delays, processing times may be slightly longer.

  1. Delivery Timeframes

Estimated delivery times may vary depending on your location.

General delivery estimate:

• Major cities and main centres: 2–5 business days after dispatch
• Outlying areas: 3–7 business days after dispatch

Delivery times are estimates only and are not guaranteed.

  1. Delivery Fees

Delivery fees are calculated at checkout or communicated before your order is confirmed.

From time to time, Roses of Eden may offer free delivery promotions. Free delivery offers may be subject to minimum order values or specific conditions.

  1. Order Tracking

Where tracking is available, we will send you tracking details after your order has been dispatched.

Please allow time for the courier system to update after receiving your tracking number.

  1. Delivery Address

Customers are responsible for providing the correct delivery address, contact number and delivery details.

Roses of Eden is not responsible for failed or delayed deliveries caused by:

• Incorrect delivery address
• Incorrect phone number
• Customer not being available to receive the order
• Access restrictions at the delivery location
• Courier delays outside our control

  1. Failed Deliveries

If the courier is unable to deliver because the customer is unavailable or the delivery details are incorrect, the courier may attempt redelivery or return the parcel to us.

Additional courier fees may apply for redelivery.

  1. Damaged Parcels

Please inspect your parcel as soon as it arrives.

If your parcel arrives damaged, contact us within 48 hours of delivery at info@rosesofeden.co.za.

Please include:

• Your order number
• Photos of the damaged parcel
• Photos of the product
• A short explanation of the issue

We will review the matter and assist with the next steps.

  1. Missing or Incorrect Items

If your order arrives with an incorrect or missing item, please contact us within 48 hours of delivery.

We may request photos of the parcel and products received to help us resolve the issue.

  1. Delays Outside Our Control

Roses of Eden is not responsible for delays caused by circumstances outside our reasonable control, including:

• Courier delays
• Public holidays
• Weather disruptions
• Strikes or service interruptions
• Incorrect customer details
• High-volume sales periods
• Events beyond our control

We will always do our best to assist and keep customers updated where possible.

  1. Collection

If collection becomes available, collection details will be communicated directly to the customer. Orders may only be collected after payment has been confirmed.

  1. Contact Us

For shipping questions, contact us at:

Email: info@rosesofeden.co.za