Privacy policy

Last updated: 25 June 2026

At Roses of Eden, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, place an order, contact us or interact with our online store.

By using our website or purchasing from Roses of Eden, you agree to the terms of this Privacy Policy.

1. Who We Are

Roses of Eden is an online wellness store offering herbal teas, supplements, body care and wellness products.

For privacy-related questions, you can contact us at:

Email: info@rosesofeden.co.za

1. Information We Collect

We may collect personal information when you:

• Visit our website
• Create an account
• Place an order
• Sign up for our newsletter
• Contact us by email, WhatsApp or social media
• Complete checkout
• Request support, returns or refunds

The information we may collect includes:

• Full name
• Email address
• Phone number
• Delivery address
• Billing address
• Order details
• Payment confirmation details
• Communication history with us
• Product preferences
• Website usage information, such as cookies, device type and browser information

We do not intentionally collect unnecessary personal information.

1. Payment Information

Payments are processed through secure third-party payment providers.

Roses of Eden does not store your full bank card details. Your payment information is handled securely by the relevant payment provider used at checkout.

1. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Deliver your products
• Send order confirmations and updates
• Communicate with you about your purchase
• Respond to customer service enquiries
• Process returns, refunds or exchanges
• Improve our website and customer experience
• Send marketing emails or promotions, only where permitted
• Prevent fraud, abuse or unauthorised activity
• Comply with legal, tax and business record requirements

We only use your personal information for legitimate business purposes connected to Roses of Eden.

1. Marketing Communications

If you subscribe to our newsletter or marketing updates, we may send you emails about products, promotions, offers, wellness tips or store updates.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at info@rosesofeden.co.za.

We do not sell your personal information to third parties for marketing purposes.

1. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

• Remember your preferences
• Keep items in your cart
• Understand how visitors use our website
• Improve website performance
• Support advertising and analytics

You can disable cookies in your browser settings, but some parts of the website may not work properly if cookies are disabled.

1. Sharing Your Information

We may share your information only when necessary to operate our business and serve you properly.

This may include sharing information with:

• Courier and delivery partners
• Payment providers
• Website hosting and ecommerce platforms
• Email marketing platforms
• Customer support tools
• Professional advisers, where necessary
• Legal or regulatory authorities, if required by law

We only share the information needed for the specific service to be performed.

1. Delivery Partners

To deliver your order, we may share your name, phone number, delivery address and order details with courier or delivery partners.

This information is used only to deliver your purchase and communicate delivery updates.

1. How We Protect Your Information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

These steps may include:

• Secure checkout systems
• Restricted access to customer information
• Password-protected systems
• Working with trusted service providers
• Keeping only the information required for business and legal purposes

However, no online system can be guaranteed to be completely secure. Customers are also responsible for keeping their own login details and passwords safe.

1. How Long We Keep Your Information

We keep your personal information only for as long as necessary for the purpose it was collected, including:

• Order fulfilment
• Customer service
• Returns and refunds
• Legal, tax and accounting records
• Fraud prevention
• Business reporting

When information is no longer required, we will take reasonable steps to delete, destroy or anonymise it.

1. Your Rights

You may contact us to:

• Ask what personal information we hold about you
• Request correction of your personal information
• Request deletion of personal information where legally allowed
• Object to certain processing of your personal information
• Withdraw marketing consent
• Ask questions about how your information is used

To make a request, email us at info@rosesofeden.co.za.

We may need to verify your identity before processing certain requests.

1. Children’s Privacy

Our website and products are intended for adults.

We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without proper consent, we will take reasonable steps to delete it.

1. Product and Wellness Information

Roses of Eden may sell herbal teas, supplements, body care and wellness products.

Any information you voluntarily share with us about your wellness interests, product preferences or concerns will only be used to assist with customer support, product guidance and service improvement.

We do not provide medical advice. Product information on our website is for general wellness and educational purposes only.

1. Third-Party Links

Our website may contain links to third-party websites, apps or platforms.

We are not responsible for the privacy practices, content or security of third-party websites. Please review their privacy policies before sharing personal information with them.

1. Social Media

If you interact with Roses of Eden on social media platforms such as Instagram, Facebook, TikTok or WhatsApp, those platforms may collect and process your information according to their own privacy policies.

We may respond to your messages, comments or enquiries through those platforms.

1. International Service Providers

Some of our service providers may store or process information outside South Africa.

Where this happens, we take reasonable steps to work with providers that use appropriate privacy and security measures.

1. Updates to This Privacy Policy

Roses of Eden may update this Privacy Policy from time to time.

The latest version will always be available on our website. Continued use of our website after changes are published means you accept the updated policy.

1. Contact Us

For questions, requests or concerns about this Privacy Policy or your personal information, contact us at:

Email: info@rosesofeden.co.za