Terms of service

Last updated: 25 June 2026

Welcome to Roses of Eden. These Terms of Service explain the rules and conditions that apply when you visit our website, purchase from our online store or interact with our services.

By using our website or placing an order, you agree to these Terms of Service.

  1. About Roses of Eden

Roses of Eden is an online wellness store offering herbal teas, supplements, body care products and wellness-related items.

For enquiries, please contact us at:

Email: info@rosesofeden.co.za

  1. Use of Our Website

By using this website, you agree that you will not:

• Use the website for unlawful purposes
• Attempt to interfere with the website’s security or performance
• Provide false or misleading information
• Copy, reproduce or misuse our content, images, branding or product descriptions
• Place fraudulent orders
• Use our website in a way that harms Roses of Eden or other customers

We reserve the right to refuse service, cancel orders or restrict access where we suspect abuse, fraud or misuse.

  1. Product Information

We do our best to ensure that product descriptions, prices, images and availability are accurate.

However, product packaging, labels, colours, sizes and information may vary slightly from what appears on the website. Customers should always read the product packaging, instructions, ingredients, warnings and usage directions before using any product.

  1. Wellness Disclaimer

Roses of Eden products are wellness, herbal, skincare or body care products.

Our products are not intended to diagnose, treat, cure or prevent any disease. Product information on our website is provided for general wellness and educational purposes only and should not be treated as medical advice.

If you are pregnant, breastfeeding, taking medication, have allergies, have a medical condition or are unsure whether a product is suitable for you, please consult a healthcare professional before use.

Results may vary from person to person.

  1. Orders

When you place an order, you agree that all information provided is accurate and complete.

Once your order is placed, you will receive an order confirmation. This confirmation does not guarantee acceptance of your order. We may cancel or refuse an order if:

• The product is unavailable
• Payment is not successful
• The order appears fraudulent or suspicious
• Incorrect pricing or product information was displayed
• Delivery information is incomplete or incorrect

If we cancel an order after payment has been received, we will contact you regarding a refund or alternative arrangement.

  1. Pricing and Payment

All prices are displayed in South African Rand unless stated otherwise.

Prices may change without notice. We reserve the right to correct pricing errors.

Payment must be completed before an order is processed or dispatched.

Roses of Eden does not store your full bank card details. Payments are processed through secure third-party payment providers.

  1. Shipping and Delivery

Delivery times are estimates and may vary depending on your location, courier delays, public holidays, stock availability or circumstances beyond our control.

Customers are responsible for providing the correct delivery address and contact number. Roses of Eden will not be responsible for delays or failed deliveries caused by incorrect customer information.

  1. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Due to the nature of our products, opened, used or tampered-with teas, supplements, oils, skincare products or intimate wellness items cannot be returned unless they are faulty, damaged or incorrectly supplied.

  1. Customer Responsibility

Customers are responsible for:

• Reading product descriptions before ordering
• Checking product packaging before use
• Following usage instructions
• Using products responsibly
• Seeking professional advice where needed
• Providing accurate delivery and contact information

  1. Promotions and Discounts

From time to time, Roses of Eden may offer promotions, discounts or special offers.

Promotions may be changed, paused or ended at any time. Discount codes cannot be exchanged for cash and may be subject to specific conditions.

  1. Intellectual Property

All website content, including logos, images, product descriptions, designs, graphics, text and branding, belongs to Roses of Eden or is used with permission.

You may not copy, reproduce, distribute or use our content for commercial purposes without written permission.

  1. Third-Party Links and Services

Our website may include links to third-party platforms, apps, payment providers, courier services or social media pages.

We are not responsible for the content, policies, security or actions of third-party websites or services.

  1. Limitation of Liability

To the fullest extent permitted by law, Roses of Eden will not be liable for indirect, incidental or consequential losses arising from the use of our website, products or services.

Nothing in these Terms limits any rights that customers may have under applicable South African consumer protection laws.

  1. Changes to These Terms

Roses of Eden may update these Terms of Service from time to time.

The latest version will always be available on our website. Continued use of our website after changes are published means you accept the updated terms.

  1. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa.

  1. Contact Us

For questions about these Terms of Service, contact us at:

Email: info@rosesofeden.co.za